Terms and Conditions


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Terms and Conditions

You must be over the age of 18 to purchase goods from our site. We reserve the right to request evidence of age before we fulfill any orders.


1.1 These terms cover the terms and condition on which we supply tobacco, e-cigarettes and related products to you.

1.2 Please read all terms carefully before placing an order with us. The terms tell you who we are, how we may change your contract, how we provide products to you, what to do if there are any issues and other important information.

Information about us:

2.1 We are Vapox Green Limited, a company registered in England and Wales. Our Company Registration number is 12273285 and our registered office is at 114 COLINDALE AVENUE, COLINDALE, LONDON, NW9 5GX.

Our contract with you:

3.1 Acceptance of your order will take place once we email you to accept the order. At this point, a contract will come into existence between you and us.

3.2 If the order is not able to be fulfilled, we will inform you and refund the total amount of your order. This could be due to stock levels, safety issues with the product or we reasonably believe you are not aged over 18 years of age.

3.3 Your order number will be provided once the order has been accepted when contacting us regarding an order, please provide us with your order number.

3.4 By law you have to be over the age of 18 to purchase from our website. Vapox Green Limited is committed to its legal obligations. By using our website, you give Vapox Green Limited full permission to carry out any age verification checks in accordance with our Terms & Conditions. 

Our Products:

4.1 Images of the products on our site are for illustrative purposes only. We make the effort to display the colours as accurately as possible, we cannot guarantee that your product may vary slightly from the images.

4.2 Product packaging shown on our website may vary as manufacturers constantly change their packaging.

4.3 Due to being electrical devices, there are some safety risks when using e-cigarettes, we strongly recommend before using the product you read through the instructions provided with all devices.

4.4 Descriptions and images provided on our website are a guide for users to see the products. We try and make the information and images as accurate as possible but cannot be held responsible for minor differences.

Rights to make changes:

5.1 If you wish to make changes to an order placed, please contact us as soon as you can, and we will let you know if the change is possible. If the change is possible, we will let you know of the changes in product and price. Once confirmed, we will go ahead with the change. If we are not able to make the change, you may want to end the contract (contact info@vapox.co.uk).


5.2 Vapox Green Limited offer Free postage & packaging for orders within the UK Mainland on purchases over £20.

Please note: The buyer takes full responsibility for the items if signed by a third party if the order is addressed to a none residential addresses such as offices or a commercial address. Vapox Green Limited is not responsible for items signed-for but not received at the requested delivery address.

5.3 We aim to process, and dispatch orders the same working day if payment is made prior to 2:00pm GMT, otherwise the order will be dispatched the next working day. For our delivery policy, click here

Data Protection and use of personal information:

6.1 Our policy is that we will not pass on any customer details we collect to any third party. 

6.2 We use your personal details for the following:

            (1) To supply products to you
            (2) To process payments
            (3) If agreed, to give information about similar products.

Payments and Prices:

7.1 Goods are dispatched after payment has been made. Vapox Green Limited accepts major credit and debit cards through Paypal.

7.2 The total price will be shown at the time of your checkout. If you think the invoice balance is wrong, contact info@vapox.co.uk and we will not charge you until we have resolved the issue.

7.3 All products are duty paid in the United Kingdom and purchase prices include VAT (Value Added Tax) at the current rate.

7.4 Placing items in the cart does not reserve them or guarantee them.

7.5 Orders are completed once you have completed your order through the Paypal payment site. 

Order Cancellation and Returns:

8.1 By law, customers in the UK have the right to withdraw from the purchase of an item seven working days of the day after the item has been delivered.

8.2 If there has been an error on our part, we will refund the cost of the item.

8.3 Some items are non-returnable for hygiene reasons. All returns must be sent back in accordance with our Returns Policy.

8.4 Goods must be returned unused and sealed in the original packaging. As electronic cigarettes are an oral product, once used they cannot be returned for hygiene reasons unless defective.

8.5 We advise you to send any return goods via recorded delivery and use suitable packaging as Vapox Green Limited will not accept responsibility for lost or damaged goods.

8.6 Returns are only accepted if you have contacted customer service prior to sending items back.  


9.1 Paypal use state of the art security tools and techniques to ensure that you are protected against security risks. Vapox Green Limited does not store any card data.

Copyright 2020 Vapox Green Limited:

10.1 All Images and descriptions on this website may not be used or copied without permission from Vapox Green Limited. Some images are from our suppliers after their permission and the copyright remains with them.